Reset password (staff)

Forgot your password or locked out? Both are the same reset flow. There is no separate unlock step.

Also called: unlock account, account lockout, MFA lockout, forgot password, reset multi-factor authentication. Lock and unlock are resolved by resetting the password.

Reset your own password

  1. Go to https://my.studytrax.com.

Staff login form with Username, Password, and Login button
Staff login form with Username, Password, and Login button

  1. Click Forgot password (confirm label in app).
  2. Enter your email or username (confirm in app).
  3. Check your email for a reset link.
  4. Set a new password from the link, then sign in.

If the reset email does not arrive, check spam or ask a colleague with Customer to reset it for you (see below).

After too many failed attempts

The sign-in page may show a captcha (confirm in app). Complete the captcha and try again, or reset your password.

Reset another user's password

You need Customer at the customer level.

  1. Sign in at https://my.studytrax.com.
  2. Open Customer.
  3. Open Users.
  4. Find and open the user.
  5. Reset their password (confirm in app).

The user receives an email to set a new password.

Lock vs unlock

There is no separate "unlock" action. A locked account is resolved by resetting the password.

MFA lockout

If you are locked out after multi-factor authentication failures, the resolution is the same: reset your password. Contact a colleague with Customer access if you cannot reset it yourself.