Sign in (staff)

Staff work in the production app at https://my.studytrax.com.

Sign in

  1. Open https://my.studytrax.com.
  2. Enter your StudyTrax username and password.
  3. Submit the sign-in form (confirm in app).

Staff login form with Username, Password, and Login button
Staff login form with Username, Password, and Login button

Use a StudyTrax username and password. SSO / SAML is not available now. There is no current SSO how-to.

First-time password

When your account is created, StudyTrax emails you to verify the account and set a password. Use that email, then sign in at https://my.studytrax.com.

Forgot password or locked out

A locked account is a password reset. There is no separate unlock step.

  1. On the sign-in page, use Forgot password / reset password (confirm in app).
  2. Set a new password from the email, then sign in again.
  3. After too many failed attempts, the page may show a captcha. Complete it and try again, or reset the password.

If you cannot use the reset email, a colleague with Customer can reset your password from user management (confirm in app). See Add a staff user.

Help a participant

Participants use the participant portal, not this staff URL, unless your project tells them to.

If you have Subject Administration, the sign-in page may offer a subject-administrator path: your staff credentials plus the subject's Reference ID (public wiki login page; confirm in app).